A scam has been making the rounds that is worth knowing about, because it is convincing in a way most scams are not.

Here's how it works.

Someone triggers a password reset on your online account. This could be your bank, your credit union, your email, or another service you use. You didn't request it, but the notification is real. It comes from the actual company. Then you get a phone call from someone claiming to be from that company. They tell you your account has been compromised, point to the notification you just received as proof, and ask you to confirm the reset code or share your login credentials to "secure" your account.

The call is fake. The notification is real. That combination is exactly what makes it work.

Why It Feels Legitimate

The scammer did not send you a phishing email or a suspicious link. They used a real system against you. The notification in your inbox came from a legitimate source, and the caller is counting on that to build trust quickly. They may sound calm, knowledgeable, and helpful. That is part of it.

What to Do If This Happens to You

Hang up. Do not confirm any codes or share any account information. Then contact the company directly using a phone number you find yourself, not one the caller provides.

If you receive a password reset notification you did not request, treat it as a signal that someone may be attempting to access your account. Change your password and enable two-factor authentication if you haven't already.

A Note From Us

If someone calls you claiming to be Priority Trust and asks for your password or a reset code, hang up. Call us directly at 713-970-6200. We'll check your account and confirm whether anything actually happened.