Cybersecurity & Fraud

Common Scams

Phishing
Scammers send emails or texts pretending to be from Priority Trust. They ask for account numbers, passwords, or personal information. Delete these messages and call us at 713-970-6200 if you're unsure.

Lottery and Prize Scams
You receive a message saying you've won money, but you need to pay a fee to claim it. Legitimate prizes don't require payment upfront.

Investment Scams
Someone promises high returns with no risk and pressures you to act fast. Real investments don't work that way. Take time to research and talk to a financial advisor.

Card Skimming
Devices attached to ATMs or gas pumps steal your card information. Check for tampering before using any card reader. If something looks off, use a different machine.

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Protect Yourself

Guard your information
Don't share your account number, PIN, password, or Social Security number unless you initiated the contact. We will never ask for your PIN over the phone.

Verify before you trust
If someone contacts you claiming to be from Priority Trust, hang up and call us directly at 713-970-6200. Don't use phone numbers provided in suspicious emails or texts.

Monitor your accounts
Check your accounts regularly through online banking or our mobile app. Sign up for eStatements and enable real-time alerts through Priority Wallet to catch unauthorized activity quickly.

Use secure connections
Avoid financial transactions on public Wi-Fi. Keep your antivirus software updated.

Trust your instincts
If something feels wrong, it probably is. Call us at 713-970-6200 with questions.

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Report Fraud

If your card is lost, stolen, or you suspect fraudulent activity, call us immediately at 713-970-6200.

Report scams to the Federal Trade Commission at ftc.gov/complaint.